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ISO 9001 Certification Success at Cinder Staffing

Client: Cinder Staffing
Industry: Technology & Professional Services Staffing
Engagement: ISO 9001:2015 Quality Management System Implementation and Certification Support

About Cinder Staffing

Cinder Staffing provides innovative, people-centered staffing solutions tailored to the fast-paced and evolving demands of the technology and professional services sectors. Known for its strategic, values-driven approach, Cinder combines human insight with operational rigor to match top-tier talent with high-impact opportunities. With quality embedded in its mission, the company sought ISO 9001 certification to formalize and elevate its commitment to excellence.

Project Background

As a growing firm in a competitive, compliance-conscious industry, Cinder recognized that ISO 9001 certification would validate its quality-focused approach and support further operational maturity. The challenge, however, was implementing a robust, certifiable system quickly—without disrupting existing workflows or overburdening staff.

The goal: build a practical, sustainable QMS that not only satisfied ISO 9001:2015 requirements but also fit seamlessly into Cinder’s day-to-day operations.

Alex’s Role

Alex Lackey served as Cinder Staffing’s ISO 9001 implementation lead. His work included:

  • Designing a tailored QMS framework aligned with Cinder’s organizational structure and values

  • Leading weekly planning meetings and check-ins to maintain project momentum

  • Developing all required documentation and quality procedures

  • Facilitating training sessions across multiple teams and leadership levels

  • Providing real-time progress tracking and internal audit preparation

  • Ensuring a smooth certification process from planning through registrar audit

Client Perspective

At Cinder Staffing, we specialize in providing innovative staffing solutions tailored to the evolving needs of the technology and professional services industries. Through a unique blend of human insight and strategic process design, we match talent with opportunity to drive exceptional results. As a values-driven organization focused on excellence, quality has always been at the heart of our operations. To elevate our commitment even further, we pursued ISO 9001 certification for our services.

Achieving ISO 9001 certification is no small feat. With tight timelines, complex documentation requirements, and the need for organizational alignment, we needed a strategic partner who could guide us through every step of the process. Our primary challenge was not only meeting the rigorous standards of ISO 9001 but doing so in a way that would be practical, sustainable, and integrated into our company’s operational DNA.

Alex Lackey was our implementation specialist, and from day one, he brought clarity, structure, and confidence to the process. He designed a comprehensive plan tailored specifically to Cinder’s operations and availability. This included weekly planning and check-in meetings, robust documentation development, team training sessions, and real-time progress tracking.

Alex ensured that every aspect of our quality management system met ISO 9001 standards while remaining accessible and actionable for our team. His consistent support and detailed oversight made the entire experience not only manageable but also educational and empowering.

Thanks to Alex’s expert guidance, Cinder completed our ISO 9001 audit with zero findings—a major achievement that speaks volumes about the quality of the program he helped us build.

We are now certified, with processes that are more efficient, clearly documented, and aligned with best-in-class standards. This has translated into improved internal workflows, higher team confidence, and even greater client trust.

Working with Alex was an outstanding experience. He was highly professional, deeply knowledgeable, and always responsive to our needs. Whether it was answering detailed questions, facilitating training, or adapting the plan based on real-time challenges, Alex consistently demonstrated a strong commitment to our success. His calm and capable presence made what could have been a stressful process feel achievable and well-managed.

We couldn’t be more pleased with the results—and with Alex’s role in making them happen. I’ve already recommended him for multiple projects and would not hesitate to engage him again for future needs. His ability to blend strategic insight with hands-on support makes him an invaluable resource for any organization seeking certification or quality improvement.

Results

  • Completed ISO 9001:2015 certification with zero audit findings

  • Implemented a sustainable QMS integrated with real-world operations

  • Improved internal documentation, workflows, and cross-team collaboration

  • Increased client trust through formalized quality assurance practices

  • Strengthened team knowledge and ownership of quality processes

Want support implementing ISO 9001 with clarity and confidence?
Let’s talk about how Wintersmith Advisory can help your team build a quality management system that delivers real results—on your timeline and on your terms.