IT Service Management Consulting (ITSM & ISO 20000)

Wintersmith Advisory’s ITSM consulting helps organizations align their IT services with business goals, achieve ISO/IEC 20000 certification, boost efficiency, and enhance user satisfaction. We begin with a free ITSM assessment, then develop a tailored roadmap grounded in ITIL® and ISO 20000 best practices. Our services cover maturity assessments, process design, tool selection/configuration, team training, performance measurement, and formal compliance support. Contact us to transform your IT operations and drive ongoing value.

A consultant in a blue suit stands by a digital network diagram of connected IT service icons, guiding a team of three professionals seated at a table.

Why IT Service Management & ISO 20000 Matters

  1. Business Alignment: Ensure IT services directly support strategic objectives and meet ISO 20000 requirements.

  2. Operational Efficiency: Streamline processes to reduce downtime, cut costs, and satisfy formal service management standards.

  3. User Satisfaction: Improve service quality, response times, and SLAs to exceed stakeholder expectations.

  4. Continuous Improvement: Adopt ITIL® and ISO 20000 frameworks with metrics-driven optimization and compliance auditing.

Our ITSM & ISO 20000 Consulting Services

  • Assessment & Strategy: Evaluate ITSM maturity, ISO 20000 readiness, and define a roadmap to certification.

  • Process Design & Implementation: Develop processes based on ITIL® v4 and ISO 20000 standards.

  • Tool Selection & Configuration: Recommend and configure ITSM platforms (ServiceNow, Jira Service Management, etc.) for ISO 20000 compliance.

  • Training & Change Management: Deliver ISO 20000-focused workshops and change adoption programs.

  • Performance Measurement & Audits: Define KPIs, implement dashboards, and support internal and external ISO 20000 audits.

Our Proven Approach

  1. Discovery & Analysis: Detailed review of current processes, tools, ISO 20000 gap analysis, and organizational needs.

  2. Roadmap Development: Customized ITSM strategy with ISO 20000 compliance milestones and deliverables.

  3. Implementation & Integration: Hands-on support deploying ITIL® and ISO 20000 processes, tools, and governance.

  4. Training & Enablement: Comprehensive training programs aligning teams to ISO 20000 requirements.

  5. Review & Optimization: Ongoing performance reviews, compliance checks, and iterative improvements.

Key Differentiators

  • Certified Experts: ITIL® v4 and ISO/IEC 20000-certified consultants with decades of combined experience.

  • Tailored Solutions: Pragmatic, scalable recommendations that fit your organization’s size, complexity, and formal certification requirements.

  • Cross-Industry Insights: Proven track record in manufacturing, healthcare, finance, technology, and more.

  • Client-Centric Focus: Transparent engagement model with regular compliance reporting and stakeholder reviews.

Industries We Serve

  • Technology & Software

  • Financial Services

  • Manufacturing & Industrial

  • Healthcare & Life Sciences

  • Education & Public Sector

Frequently Asked Questions

Q: How long does an ITSM implementation and ISO 20000 certification take?
A: Typical engagements range from 12 to 20 weeks, depending on scope and organizational maturity.

Q: Which ITSM tools support ISO 20000 compliance?
A: We work with ServiceNow, Jira Service Management, BMC Helix, Cherwell, and other leading platforms.

Q: Do you assist with ISO 20000 audits?
A: Yes, we provide internal audit preparation, gap analysis, and support during external certification audits.

Ready to Achieve ITSM Excellence & ISO 20000 Certification?

Drive operational efficiency, meet formal standards, and align IT with business success. Contact us today!

Contact us.

info@wintersmithadvisory.com
(801) 558-3928