ITSM Certification Support
Wintersmith Advisory’s ITSM consulting helps organizations align their IT services with business goals, achieve ISO/IEC 20000 certification, boost efficiency, and enhance user satisfaction. We begin with a free ITSM assessment, then develop a tailored roadmap grounded in ITIL® and ISO 20000 best practices. Our services cover maturity assessments, process design, tool selection/configuration, team training, performance measurement, and formal compliance support. Contact us to transform your IT operations and drive ongoing value.
Why ITSM Certification Matters
Credibility & Trust: Demonstrate to clients and stakeholders that your IT services adhere to global standards.
Operational Excellence: Standardize processes to reduce errors, downtime, and service inconsistencies.
Competitive Advantage: Differentiate your organization by showcasing certified service management capabilities.
Continuous Improvement: Embed regular reviews and audits into your ITSM lifecycle for lasting value.
Our Certification Support Services
Readiness Assessment: Conduct a comprehensive ISO/IEC 20000 gap analysis and maturity review.
Documentation Development: Create and refine policies, procedures, work instructions, and records.
Process Alignment: Map existing workflows to ISO 20000 requirements and optimize for compliance.
Internal Audit Preparation: Train internal auditors, perform mock audits, and address nonconformities.
External Audit Assistance: Coordinate with certification bodies, prepare audit materials, and support on audit days.
Continual Improvement Planning: Establish corrective action plans, management reviews, and performance metrics.
Our Structured Certification Approach
Initiation & Planning: Define scope, objectives, project plan, and certification timeline.
Gap Analysis: Compare current state against ISO 20000 requirements and identify improvement areas.
Implementation & Documentation: Develop or update required documentation and deploy process changes.
Internal Auditing: Conduct readiness audits, prepare corrective actions, and validate improvements.
Certification Audit: Guide your team through Stage 1 and Stage 2 audits to achieve official certification.
Post-Certification Support: Monitor performance, drive continual improvements, and prepare for surveillance audits.
Key Differentiators
ISO/IEC 20000 Experts: Consultants with direct certification body experience and audit authority backgrounds.
End-to-End Support: From initial readiness review to post-certification surveillance.
Tailored Project Management: Agile, milestone-driven engagements focused on timely certification.
Proven Success: 95% first-pass audit success rate and client testimonials across sectors.
Industries We Empower
Technology & Software
Financial Services
Manufacturing & Industrial
Healthcare & Life Sciences
Education & Public Sector
Frequently Asked Questions
Q: What is the difference between ISO 20000 Stage 1 and Stage 2 audits?
A: Stage 1 assesses documentation readiness; Stage 2 verifies process implementation and effectiveness.
Q: How long does certification typically take?
A: Most organizations achieve certification in 6–9 months, depending on scope and resource availability.
Q: Can you help maintain certification post-audit?
A: Yes, we offer ongoing surveillance audit preparation and continual improvement services.
Ready to Secure Your ITSM Certification?
Take the first step toward formal ITSM excellence. Contact our experts today!
Contact us.
info@wintersmithadvisory.com
(801) 558-3928